Your satisfaction is important to us. We accept refunds and exchanges for most of our products.
If there is a problem with your order, please contact us at firstname.lastname@example.org within 3 days of receipt. If you receive a damaged, defective, or incomplete order, we will promptly assist you in replacing or refunding your order.
The following items are non-returnable:
Items marked as "non-returnable" or "final sale"; One-of-a-kind, made-to-order and customizable products; Gift cards; Any item that is returned more than 15 days after delivery
You must contact ESPASSO within 15 days of the receipt of the product. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
A written notice of your cancellation is required and all returns must include the authorization number issued by ESPASSO. Please contact us at email@example.com for a Return Authorization. Unauthorized returns will be refused.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All returns may be subject to a 15% restocking fee.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 to 14 business days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.